Effective Date: 21/12/2020
1. Refund Eligibility
1.1. At i-Renew.online, we strive to provide high-quality services related to Companies Commission Of Malaysia (SSM) registrations and renewals. We understand that circumstances may arise where you may request a refund. Refunds may be eligible under the following conditions:
- You have been overcharged due to a technical error or billing mistake.
- You request a refund within 30 minute from the time of payment.
2. Refund Process
2.1. To request a refund, please contact our customer support team at email: [email protected]. Provide your full name, contact details, the specific service for which you are requesting a refund, and a detailed reason for the refund request.
2.2. Our customer support team will review your request and may require additional information or documentation to process the refund.
2.3. Refunds, when approved, will be processed using the original payment method within 3 business days.
3. Non-Refundable Services
3.1. Some services offered by i-Renew.online may be non-refundable. These services will be clearly indicated at the time of purchase, and no refunds will be provided for such services.
3.2. Any losses resulting from your mistake in submitting incorrect information are not eligible for a refunds.
4. Refund Charges
4.1. A refund processing fee of 5% of the total order amount will be deducted from the refund for all approved refund requests. This fee helps cover administrative and transaction costs associated with the refund process.
5. Contact Us
5.1. If you have questions or concerns about our Refunds Policy or need assistance with a refund request, please contact us at Contact Us.
6. Changes to this Refunds Policy
6.1. We reserve the right to update or modify this Refunds Policy at any time. Any changes will be effective upon posting the revised Refunds Policy on our website.