Effective Date: 21/12/2020
1. Refund Eligibility
1.1. At i-Renew.online, we strive to provide high-quality services related to Companies Commission Of Malaysia (SSM) registrations and renewals. We understand that circumstances may arise where you may request a refund. Refunds may be eligible under the following conditions:
- You have been overcharged due to a technical error or billing mistake.
2. Refund Process
2.1. All successfully submitted orders cannot be canceled or refunded unless your order is rejected by the relevant department.
2.2. Any losses resulting from your mistake in submitting incorrect information are not eligible for a refunds.
2.3. For security and refund purposes, you must provide your banking details. For example:
1. Bank :
2. Account Number :
3. Account Name :
4. IC Number : (Must match your bank account)
2.4. Refunds may take up to 7 business days to reach your bank account (excluding Malaysia public holidays).
3. Non-Refundable Services
3.1. All services on this website do not allow order cancellations and refunds, unless your order is rejected by the relevant department.
4. Refund Charges
4.1. A refund processing fee of 5% of the total order amount will be deducted from the refund for all approved refund. This fee helps cover administrative and transaction costs associated with the refund process.
5. Contact Us
5.1. If you have questions or concerns about our Refunds Policy, please contact us at Contact Us.
6. Changes to this Refunds Policy
6.1. We reserve the right to update or modify this Refunds Policy at any time. Any changes will be effective upon posting the revised Refunds Policy on our website.